Support

Stuck at the door? Start here.

Email support@pawpass.app. On party nights we watch the inbox until doors close.

My sign-in code didn't arrive

• Search your inbox for PawPass code:; the code is in the subject line.
• Check the spam and "Other" folders. Codes expire after ten minutes; request a new one from the app.
• Use the address you actually read. Both netid@princeton.edu and your alias land in the same inbox and map to the same account.
• Prefer the button in the email? It opens a page with a Confirm button; it will never sign you in just by being opened.

My pass won't scan

• Turn the screen brightness up and hold still; the scanner reads in under a second.
• Ask the door to type the six-character code under your QR.
• If your photo is missing, the pass won't show a QR until you add one in You › Profile.

I'm an officer and want PawPass at my club

Email us with your club and role. You'll need a roster CSV (netid or email, name, class year, role) and the spots per class year your club gives for a List night. Setup takes one call; the first party is on us.

Delete my account

In the app: You › Settings › Delete account. It takes effect immediately. If you can't get into the app, email support from your Princeton address.

Security

Found a vulnerability? Email security@pawpass.app. We acknowledge within 48 hours and credit reporters who want it.